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अमूर्त

Measuring for improvement

A Niroshan Siriwardena, Steve Gillam

This is the fourth in a series of articles about the science of quality improvement. We examine what to measure, how to measure and some important measurement techniques, such as run charts, controlcharts and funnel plots. These help us to understand healthcare processes, to assess whether they are stable or improving and to determine how they can be improved further.